| Course type | Location | Date | Price | ||
|---|---|---|---|---|---|
| ISO20000 Foundation | Online | 08 May 2024 | 4.800 |
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Book |
| ISO20000 Foundation | Online | 26 Aug 2024 | 4.800 |
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Book |
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Available places:
 [0-2] [3-5] [6-MAX]
The prices are in RON no VAT.
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ISO/IEC 20000 Auditor
Certification : ISO/IEC 20000 Auditor
Duration : 2.5 up to 3 days
Course Delivery : Instructor lead training by certified APMG instructor
Language : Romanian / English
Price : 4800 RON plus VAT incl exam
Course Introduction:
The purpose of the Auditor qualification is to confirm that the candidate has sufficient understanding of ITSM generally and knowledge of the contents and requirements of the ISO/IEC 20000-1 standard to be able to perform audits against the standard.
Course Description:
The candidate should understand the principles of ITSM and the requirements of the ISO/IEC 20000-1 standard, how it is used in a typical IT service provider organization and the main elements of the certification process. You will learn to:
- Understand the standard
- Understand how to audit against the standard
- Understand how tools can support certification
Audience:
- Third-party auditors who work for RCBs
- Internal auditors
- Everyone who wish to understand the specific requirements of auditing IT service management systems for conformity with the ISO/IEC 20000-1 standard.
Prerequisites:
The qualification assumes knowledge of auditing and auditing techniques and does not cover the generic principles of management system auditing. It is expected that candidates will have knowledge of ISO/IEC 17021 and ISO/IEC 19011.
Preparation in advance:
None
Learning Objectives:
You will be able to:
- The scope and purpose of Parts 1, 2, 3 and 5 of ISO/IEC 20000 and how these can be used
- The key terms and definitions used
- ITSM general principles
- The structure, processes, objectives and high level requirements of ISO/IEC 20000-1
- Understand, explain and advise on issues regarding applicability and scope definition
- The purpose of internal and external audits, their operation and the associated terminology.
- The operation of the APMG certification scheme
- Understand and explain the relationship between ISO/IEC 20000 and ITSM best practices, ITIL, and related standards, ISO 9001 and ISO/IEC 27001, and how this can be used to support the achievement of certification to ISO/IEC 20000-1
- Advise and assist in ISO/IEC 20000 certification readiness assessments to evaluate an SMS against the requirements of ISO/IEC 20000-1
- Audit organizations to identify conformity and improvements against ISO/IEC 20000-1
Course activities:
- 2-3 hours of evening work is required in order to take the exam
- Classroom lecturing.
- Individual and group assignments.
- Exam preparation session
Included in the course:
- APMG authorized student curriculum.
- APMG accredited exam
- Copies of the visual materials used in class.
- Lunch, coffee breaks
About examination:
- ISO/IEC 20000 exam is APMG accredited
- Exam administration is APMG responsability
- ITAcademy enable with logistics the administration of the exams
- Exam has alocated time 60 min, 40 multiple choice questions, 65% correct answers to pass
- The exam is online or paper based, in english, or any translation available at APMG